Quote:
Originally Posted by IamIan
Now did you call Honda Customer service yourself? Or, did you ask the Honda Dealer to call Honda customer service?
Have tried yet to just go to a different dealer with the car?
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Or skip the whole thing and fix it yourself... while not free and it does take a fair amount of care and time on your part... it will be cheaper than paying Honda to do the work out of warranty.
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I called Honda Customer service myself. I will be calling them today to see about faxing me the service bulletins. I will also be requesting a written rejection of my warranty.
I haven't tried going to a different dealer for two reasons. One, is that I have to shell out again for the diagnostic. And second is that this apparently is already a case connected with my VIN and when the dealer contacts Honda, I believe they'll be notified that I've been rejected. I'm not against trying another dealer, but I think it's a last resort since Customer Service themselves are sided against me.
And I haven't ruled out fixing it myself, but I work 10 hour days and I'm inexperienced with this type of work. So, that would be a last-last resort. I'll report back if I make any head way with CS today.
edit: Interesting statement just made by Customer Service to me this morning. They were explaining to me that the warranty is VIN specific. I countered that the first CS rep I talked to last Friday initially told me only my battery module was under warranty and then when she called the dealer to resolve the issue, that I was then told the warranty didn't apply. When I divulged this, first Customer Service tried to tell me the first CS rep must have misunderstood. I asked how that could be if it was VIN specific and I had provided my VIN? They then told me that apparently the decision was made by the dealer and they don't over-ride the dealer's decision. Sounds fishy. Maybe another dealer is the way to go.
Customer Service also told me that they would absolutely not send me a written rejection. "That's not how Honda handles these matters."
