HELP honda is denying me the 10yr 157k mile ima warranty

[YourMainParadox]

Ok my car was checked by honda and they confirmed my battery computer is dead and possibly the battery as well. I was told when I purchased the car that it is under a 10yr 157k mile warranty for the ima computer and battery. The dealer and American Honda are saying tough luck now.... What can I do to fight this? This is completely unfair and I feel ripped off considering the warranty is the only reason I went with this one here and I have not owned it but a month.

1800-999-1009 american honda
My Vin JHMZE13783T000689
recall notice 06057 and 06027

[gilbertguy]

What year is your car, how many miles, when is the date of service?

[Zipy]

Had same issue with my 03 with 90K - Honda dealer printed out the service bulletin that
clearly states the information of 10 yr 157k on IMA battery - is contingent on your INSERVICE DATE to the 10 yr timeframe - after much discussion was resolved in our favor; after corporate office was involved.
Also be aware they may be replacing with a reconditioned battery, meaning life expectancy not as great as original. Good luck!

[YourMainParadox]

Originally Posted by gilbertguy

What year is your car, how many miles, when is the date of service?

2003 5 speed insight with 82k miles. I don't know the date of service but its not 10 years they confirmed

[Willie Williford]

Did you talk to AH directly, or is it just a statement passed on by the dealer.?

Willie

[Zipy]

We got Honda customer service involved and even then they said it was 8/80 not 10/157. It was not until I started trying to contact the district manager, whose name I had obtained from a friend at Honda, that I finally got them to fully cover the cost of the of both the battery and the battery condition monitor. They seem to want to play the ignorant moron role to the "n"th degree. They even printed out service bulletin 06-057 for me and then still tried to deny coverage. Stick to your guns and eventually you will win out.

[YourMainParadox]

Originally Posted by Willie Williford

Did you talk to AH directly, or is it just a statement passed on by the dealer.?

Willie

I contacted them directly after the dealer shut me down and I talked to the people at option 4 (recall and warranty) and 7 (product/customer concern)

[ericbecky]

I sent you a PM with the standard info I give to people when they have these kinds of problems.

It compiles a bunch of info I've gleaned from here at IC that should help you.

Everyone I have given this to has gotten their battery replaced at no charge.

Please be sure to report back to us how it goes.

[YourMainParadox]

I have not received any PM yet.

[ericbecky]

Just sent it. Weird. Must have not went through before.