Bumblebee warranty replacement experiences?
Edit - Got a hold of Eli. They've had some staffing change-ups but are getting caught back up with communications and orders and are fully standing behind all warranties. So it seems just a temporary communication issue but not any significant problem with actually getting the warranty honored.
Hey, anyone else had a successful warranty replacement of a Bumblebee battery that failed prior to their 3 year warranty? Did you get it very quickly and did you get any confirmation of an RMA in process? I've called them and spoken to the lady on the phone, Halee I think, who says they'll send me one in 30-60 days (it's been about 45 days now) but an initial email about the failure has gone unanswered as have follow emails requesting information and confirmation of the warranty replacement and an update on shipping estimates. I'd like to be able to plan for its arrival once they get it in the US, presumably they had to request it be made and shipped from China. Which seems a bit odd and slow way to do it, but maybe they don't have the volume any longer to keep cells on the shelf.
I've had positive interactions with them before and have bought 2 batteries from them, one that lasted 5 years and just failed, the other lasted a little over 2 hears (the one I'm waiting on a replacement under warranty for). So I'm not terribly worried yet since they seem to be a legit company and decent folks, and I do expect that eventually a battery will arrive on my doorstep, but normally I'd be more concerned that I don't actually have a written record of my RMA having been processed or any confirmation of that fact.
Is this verbal agreement of a warranty replacement normal for them in others' experience?
Last edited by rajuncajun; 10-08-2018 at 12:06 PM.