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Another dealer story

2815 Views 18 Replies 12 Participants Last post by  Alexander Hales
Well, another dealer story, although a minor one.

I've been going to the same dealer since I bought my Insight, and I've been generally pleased with them, but the tire inflation issue is starting to get to me. I went in for a routine oil change and checkup and when I got it back the little check list said the tires were set to 32 psi per factory specs. I questioned the service dude right away and asked if he's ever looked at the door jam where it says 38 and 35. He seemed a little surprised by that so I offered to point it out to him. I then ranted a bit about keeping the techs aware of what kind of a car they are working on, making sure my voice was raised enough so other service managers could hear. If something like that gets by them, something I can check easily, what things are getting by that I can't check so easily. He offered to pump them correctly, but I normally keep mine at 42 and 38 anyway so I said I'd just take care of it at home.
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I can't say this enough, Dealership service department mechanics are idiots! You are better off doing routine service on the car yourself. There will be plenty of time to get taken by them when you reach your twilight years and can't do your own service.
I don't go into any shop with an attitude. In fact I'm usually the most polite person there. I based my comments on 30 years experience with different makes of vehicles. Not once have I ever had a good service department transaction. Each time they damaged, scratched, or forgot parts when working on my cars. The first service with my Insight was no different. They had to replace a leaking radiator on my new Insight back in 2001. When I got it back I noticed they had scratched the paint on the outside of my drivers door, forgot radiator bolts and scratched engine bay paint. Then when I got it home and checked the coolant level I noticed it was very low. They apparently didn't burp the system. The next warranty service was to replace the front air damns that were coming off. About a year or so later I noticed under the car, they didn't use all the screws that hold the damns in place! I should have known better to check it before driving it home.

I would bet most of you have missing bolts and screws on your car after a service. Maybe it doesn't bother you but it does me.
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I had to order one of those small under panel bolts from a dealership, so they do sell them. They had to special order it as none were in stock. It cost me $2 for one bolt. What a rip off!
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