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Another dealer story

2815 Views 18 Replies 12 Participants Last post by  Alexander Hales
Well, another dealer story, although a minor one.

I've been going to the same dealer since I bought my Insight, and I've been generally pleased with them, but the tire inflation issue is starting to get to me. I went in for a routine oil change and checkup and when I got it back the little check list said the tires were set to 32 psi per factory specs. I questioned the service dude right away and asked if he's ever looked at the door jam where it says 38 and 35. He seemed a little surprised by that so I offered to point it out to him. I then ranted a bit about keeping the techs aware of what kind of a car they are working on, making sure my voice was raised enough so other service managers could hear. If something like that gets by them, something I can check easily, what things are getting by that I can't check so easily. He offered to pump them correctly, but I normally keep mine at 42 and 38 anyway so I said I'd just take care of it at home.
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RE: Missing bolts.
I bought my Insight from an elderly couple that had ordered the new Accord Hybrid. Seems the Insight was becoming a little to hard on their backsides on longer trips......anyway the gentleman had always had the dealer do the service for him. Being time for an oil change shortly after I got it, I geared up and tackled it. It was missing 6 of the washered bolts that hold on the front underside panels. I seriously doubt they all vibrated out, had they been tightened any at all. And the center Aluminum panel was nasty. Looked like they just drained the oil out on top of it. It's nice and clean now.

So I stopped by the dealer to inquire about getting the_PROPER_bolts...........well sounds like y'all can figr out "The Rest of the Story"

But just in case:
(Service Manager Reaction).......What small Bolts?..........We dont do small hardware here........just find something that fits.
(Customer Response)....I can show you what I'm talking about in the service manual.
(Service Tech Response from the window ajoining the parts counter)........confused silent expression like what the devil are YOU doing with a service manual.
(Customer Response).....confused silent expression :evil: :evil: :evil:
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