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Discussion Starter #1
Ok, so here is the scoop on my list of issues with my 2001 Insight;

I've been complaining to my Honda dealer for a lengthy amount of time now that my Insight makes a 'crunching' noise when going over bumps such as speed humps or transitioning up/down a driveway to the roadway. I told them that I believed the problem was suspension bushing related and told them that while the car was still under factory warranty. They could not hear it. Now the problem has become very noticable. Factory warrenty is over (95,000km on the car now), but I still have an extended warrenty to 140,000km. Dealer tells me that the cost is $74.80. When I asked why I bothered to purchase extended warranty they told me that actually the price is $25.00 as the part is partially covered by warranty. (Note prices are in Canadian dollars. Current conversion rate is about .90cents = 1 US dollar).

The next problem is that my Insight pops out of gear upon downshifting from 3rd to 2nd. You must hold pressure on the gear shift in order to keep it in gear. Once you are rolling in 2nd, you can take your hand off the shifter and it will stay in gear. Dealer tells me that the problem is a seized shifter bushing. Price is $135.00. When I asked why I bothered to purchase extended warranty they told me that that part is not covered, but they will reduce the price to $113.00 as a goodwill gesture. I have owned many vehicles; the last 6 being Hondas, and all of them manual shift. I have never had to replace a shifter bushing. This part is defective either by bad design or bad components. Yet it is not covered under extended warranty. Honda themselves when contacted refused to cover the price of the part.

Upon brake inspection the dealer found that the right slider pin boot is split. Price is $67.00 and is back ordered from Japan. No known ETA. When I asked why I bothered to purchase extended warranty, they told me that that part is not covered.

I have been complaining about the engine becoming noisier and noiser. When I first purchased the car, you had to listen very closely to even hear the engine running. Now it sounds more like a sewing machine. I have been complaining about this since well before the car was out of factory warranty. The dealership always said that it sounded normal. Since there is never a new Insight on the lot, I could never prove the point by doing a back to back comparison test. Anyway, the dealer now agrees that the car is noisy and is recommending that they try the following two things: Adjust valve lash ($147.00) and also perform what they call an 'injector flush' (put a GM made cleaner into the cylinders and let it sit overnight in order to disolve any carbon buildup that might be in the ring seats) $120.00. Surprise! Neither are covered under extended warranty.

Tranny flush $63.00 Not covered under extended warranty.

Type 4 service for which I brought the car in in the first place is $390.00

Finally, I noticed that the paint is bubbling up in a small area on my roof. It almost looks like a little worm has been crawling around under the paint. I brought this to the dealers attention. They contacted the body shop. I spoke to the body shop 'expert'. He went into a fair amount of detail about how the hydrostatic pressure forces water under a chip in the paint, thus causing iron oxide to form, thus causing the paint to bubble. I told him that "the fluid dynamics portion of the story sounded very good" but that "to the best of my recollection rust does not form on aluminum". Further I explained that if this is the case then every stone chip on the leading edge of the hood should exhibit the same lifting of the paint especially "since the hydrostatic pressure would always be greatest on the exposed leading edge of any pressurized surface".
After an akward silence on his part he said that he would photograph the paint and send the pictures to Honda for review. I have not heard back at this point in time as to Honda's decision.

I purchased the extended warranty but so far absolutely nothing has ever been covered except for the $50.00 reduction on the suspension bushing discussed above.
I have always loved the car but, now the shine it starting to disappear for me. This could be a costly car to maintain. I've been fortunate in the past that after complaining about repair costs that I believed should be covered by warranty, either the dealer or Honda Canada has covered a portion of "out of factory warranty" repairs. Note: So far, the extented warranty purchase has been waste of money, since nothing ever seems to be covered. Anything that you think should be covered has small print that magically excludes it.

Ok, sure I'm saving money on gas, but I'm starting to think I'll be loosing any savings on repairs! I still really, really like my Insight, and maybe after I pay off the credit card bill and some time has passed I'll start loving it again...
 

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ouch that sucks man....

imo extended warranties are basically there for the dealerships to make money (which is why they didn't want to hear about when they knew it was going to be costing them money), and as such have very little to do with honda....

when i bought my civic (from a toyota dealer) i eventually brought to a honda dealership to check out a fewthings because toyota already failed to address them. the dealer replaced a fan, 3rd brake light, something with the brakes, the battery, and my gas light.... total bill would have been like 300 or something like that but the decided fix it all under warranty minus the battery.... great right? well, i didn't have a warranty and the one they thought i had belonged to the previous owner, was non transferable, and ran out 3000 miles before!!

so my point is that while i'm sure you're pretty pissed (and i would be as well) its the dealership that sucks... in which case i suggest you find a new one. if you've documented the problems before your warranty ended you shouldn't have too much of a problem if you find a decent dealership and contact honda customer service.

just out of curiosity out of your last 6 hondas how many did you use purchase/use the extended warranty?
 

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Discussion Starter #3
Hi Goat;
My last 6 Hondas have all been used cars, thus no warranty. I have always done any repairs myself (of which there were very few because they are after all, Hondas!)

I purchased the extended warranty because at the time, the Insight was an unknown entity and I wanted to 'play it safe'. Over the last 6 production years I think it is fair to say in a general sense that the Insight lives up to the exellent quality that Honda products are well known for.

Regarding the extended warranty, Honda itself provides the warranty and the dealer only make $40 to $75 depending on the extend warranty package that is purchased. So, Honda corporate actually pays for the parts and the labour costs involved. The dealer still makes their money (mind you at a lower labour rate that that which the public pays), so there is a benefit to the dealer in performing such warranty repairs. However, all such repairs must first be approved by Honda.

The dealership in my case is very good, the real problem here is what Honda covers on their extended warranty. I just want folks to be aware that the extended warranty is not really the "good deal" that it appears to be on the surface. If you are buying it for piece of mind, then you will be disappointed to find out the things that break are not generally covered. This was a real surprise for me since I have always been very impressed with how Honda treats it customers, and the extended warranty just does not 'fit' with Honda's excellent customer relationship image.
 

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Hi,

For the paint problem, I'd take it in to a detail shop, sometimes they have the equipment to fix minor problems like that. Sand away the trouble spot, and respray the small area with a tiny pencil gun. They are in the business of fixing paint flaws, scratches, small dents and it shouldn't be too bad a cost.

Also, try spraying some belt lubricant/squeak stuff in the engine compartment. The belt on there can start to make a lot of noise after a while.

For the bumps, if you have a heavy duty jack or big drive up car supports, lift up the car, and check for loose bolts underneath. Make sure you have it supported 2 ways if you do, and follow the procedure for mounting points-otherwise I'd leave this one to someone else.

It's good to try to fix a few things yourself. Sometimes it's a fairly easy thing to do.
 

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Re: Crunching noise over bumps & other irritating proble

Steve C said:
The next problem is that my Insight pops out of gear upon downshifting from 3rd to 2nd. You must hold pressure on the gear shift in order to keep it in gear. Once you are rolling in 2nd, you can take your hand off the shifter and it will stay in gear. Dealer tells me that the problem is a seized shifter bushing. Price is $135.00. When I asked why I bothered to purchase extended warranty they told me that that part is not covered, but they will reduce the price to $113.00 as a goodwill gesture. I have owned many vehicles; the last 6 being Hondas, and all of them manual shift. I have never had to replace a shifter bushing. This part is defective either by bad design or bad components. Yet it is not covered under extended warranty. Honda themselves when contacted refused to cover the price of the part.
Had the same problem at around 42,000km. They told me they adjusted the shift cables. Was done under warranty.

Christian
Near Montreal, Quebec
2001 #78, Canada
 

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Re: Crunching noise over bumps & other irritating proble

Steve C said:
I purchased the extended warranty but so far absolutely nothing has ever been covered except for the $50.00 reduction on the suspension bushing discussed above.
Did the bushing take care of the front end noise?
 

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Discussion Starter #7
Crunching Noise...

Nope, changing the suspension bushings was a waste of time and money. It made no difference whatsoever.
I am convinced that the problem is suspension related though because the problem occurs only with suspesion deflection. Also, the slower I travel over a bump the more prolonged the crunching sound lasts.
 

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Hmmmmm.... my 2003 is doing the same thing at 30,280 miles and I'm bound and determined to find the problem. I'll let everyone know what I find to be the cause of the "scraunching" noise....if I can find it. 8)
 

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Ok, I put the frontend of my 2003 Insight up on ramps and found the source of the scrunching, crunching noise that occurs when I drive over speed bumps or anything that makes the suspension flex a fair bit. I'll start a new thread on this matter so we can see how many other owners are having the exact same problem.

Please read my new thread:

"The source of my front suspension noise"
http://www.insightcentral.net/forum/vie ... php?t=4859
 

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After market warrenty & chassis noises

As we see, yet again, another trusting customer burned by the wonderful extended warrenty add-on. Take the paperwork, and folded correctly, it makes a nice doorstop wedge if you have any off-plumb doors around that won't stay open.

As far as the noise in the chassis, you may have to get under the car with your torque wrench and a set of sockets and go over every bolt head you can access. I've had to do this with Volvos and BMWs from owners complaining of such noises. Most of the time, unless the car has way high milage (200,000 or so) the bushings won't be the issue. But bolted on chassis components, if ever so slightly loose, will cause distinct noises.

Good luck!
 
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