A couple of months ago I posted a question asking how many recals was too many. Thanks to those who replied.
At this point, I have a new IMA battery. I took 5 written pages of documentation to my Honda dealer, explained my frustrations with recals happening about every 2 days on average, and left it with them. They kept it nearly a week, put something between 200 and 400 miles on it, but eventually said they were able to reproduce the problem and agreed to replace the battery under warranty. I was told they've had to do this for other 2000 Insights as well.
The first 1.5 weeks with the new battery have shown no recals. I do note that mileage is still low, but that could be the (relatively) cold weather we've been having in the bay area these days.
If you've had trouble getting Honda to replace your battery and are having regular recals, what worked for me was to have LOTS of written documentation. I wrote down the date, time, and location of every recal, along with anything else I noted about the event. I typed it all up neatly so they could read it, and gave them a copy when I took the vehicle in . It's easy to throw a customer out if they say "I have a problem" but cannot back it up... much harder if you can show them the depth of the issue. Oh... I had also called Honda America directly to ask about insight recal problems and complain after my first visit to the dealer (which resulted in "we don't see any problem... keep monitoring it.") That was noted on their computer records for me, and may have resulted in the dealer looking at me and my car a bit more closely... I honestly don't know.
It is rumored that some Honda dealers don't want to work on Insights, and I was told the battery replacement takes 4 hours to do. That may mean you have to find a dealer who is willing to work on it for you. Keep looking. Los Gatos Honda did the work for me and seems OK.
One final note. The dealer tells me that the new battery is under warranty until the warranty on the car expires. In my case I bought the extended warranty, and I think the battery warranty went to 80K anyway, so the new battery warranty goes to 80K miles. Given I had the first battery replaced at 53K, I don't think I'll get a second one in for free, but I'll track the recals if they start up again and take it in just before 80K if needed.
Best of luck to you all.
--jeffp
At this point, I have a new IMA battery. I took 5 written pages of documentation to my Honda dealer, explained my frustrations with recals happening about every 2 days on average, and left it with them. They kept it nearly a week, put something between 200 and 400 miles on it, but eventually said they were able to reproduce the problem and agreed to replace the battery under warranty. I was told they've had to do this for other 2000 Insights as well.
The first 1.5 weeks with the new battery have shown no recals. I do note that mileage is still low, but that could be the (relatively) cold weather we've been having in the bay area these days.
If you've had trouble getting Honda to replace your battery and are having regular recals, what worked for me was to have LOTS of written documentation. I wrote down the date, time, and location of every recal, along with anything else I noted about the event. I typed it all up neatly so they could read it, and gave them a copy when I took the vehicle in . It's easy to throw a customer out if they say "I have a problem" but cannot back it up... much harder if you can show them the depth of the issue. Oh... I had also called Honda America directly to ask about insight recal problems and complain after my first visit to the dealer (which resulted in "we don't see any problem... keep monitoring it.") That was noted on their computer records for me, and may have resulted in the dealer looking at me and my car a bit more closely... I honestly don't know.
It is rumored that some Honda dealers don't want to work on Insights, and I was told the battery replacement takes 4 hours to do. That may mean you have to find a dealer who is willing to work on it for you. Keep looking. Los Gatos Honda did the work for me and seems OK.
One final note. The dealer tells me that the new battery is under warranty until the warranty on the car expires. In my case I bought the extended warranty, and I think the battery warranty went to 80K anyway, so the new battery warranty goes to 80K miles. Given I had the first battery replaced at 53K, I don't think I'll get a second one in for free, but I'll track the recals if they start up again and take it in just before 80K if needed.
Best of luck to you all.
--jeffp