Joined
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214 Posts
Ok, 2 weeks after bringing my car in for a blown clutch I still have
no parts, They said they are schedualed to arrive on the 24th,
meaning they wont get installed till after Christmas, making the
total time without my vehicle 3 weeks which is unexceptable...
So i asked the service department if I could get a rental, they said
no, and I explained to them that ever damn time this car comes to
the shop It is off the road for a month for parts, If i can order a
Apple G4 Powerbook which ships out of Shang hi and have it sitting
on my desk the next day then why the hell cant Honda. She said it is
a wear item (so they have no responsibilities to me) and that they
wont be giving me a rental
So I called up Honda Canada And explained to her exactly what i said
above, I then went on to ask her why the hell are they even offering
these cars in this country if they wont even take the responsible
approach and keep parts on hand for a reasonable timed repair,, I
also noted that this isnt a one time thing, and that Even last year
I had to wait 3 weeks for a pair of Brake roters while my car sat on
their local lot looking pretty, pretty useless that is.
This time I didnt ask for a rental like i did at the shop, I
Demanded one, I then demanded that someone higher then her contact
me within the next hour and explain to me in great detail why
everytime I have to wait for parts, I gave her my number and hung up.
15 minutes later, the local shop called me telling me a rental will
be available for pickup as soon as I am ready, 10 minutes after that
Honda Canada called me back and told me that the parts will now be
here monday, the car should be ready for pickup on tuesday, and that
they have provided me with a rental (which i already knew!)
So although the higher up never contacted me
-I got a rental
- I shaved more then a full week off the time the parts were suppose
to take to get here
I just wish i had done this sooner
no parts, They said they are schedualed to arrive on the 24th,
meaning they wont get installed till after Christmas, making the
total time without my vehicle 3 weeks which is unexceptable...
So i asked the service department if I could get a rental, they said
no, and I explained to them that ever damn time this car comes to
the shop It is off the road for a month for parts, If i can order a
Apple G4 Powerbook which ships out of Shang hi and have it sitting
on my desk the next day then why the hell cant Honda. She said it is
a wear item (so they have no responsibilities to me) and that they
wont be giving me a rental
So I called up Honda Canada And explained to her exactly what i said
above, I then went on to ask her why the hell are they even offering
these cars in this country if they wont even take the responsible
approach and keep parts on hand for a reasonable timed repair,, I
also noted that this isnt a one time thing, and that Even last year
I had to wait 3 weeks for a pair of Brake roters while my car sat on
their local lot looking pretty, pretty useless that is.
This time I didnt ask for a rental like i did at the shop, I
Demanded one, I then demanded that someone higher then her contact
me within the next hour and explain to me in great detail why
everytime I have to wait for parts, I gave her my number and hung up.
15 minutes later, the local shop called me telling me a rental will
be available for pickup as soon as I am ready, 10 minutes after that
Honda Canada called me back and told me that the parts will now be
here monday, the car should be ready for pickup on tuesday, and that
they have provided me with a rental (which i already knew!)
So although the higher up never contacted me
-I got a rental
- I shaved more then a full week off the time the parts were suppose
to take to get here
I just wish i had done this sooner