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I bought my car with ~76K Miles on it. Shortly thereafter, the CEL came on. No big deal, I thought. I took it to Autozone, got the code read, came back with P0420. I did my research here, found out it was the dreaded catalytic converter code.
I called Honda of America, they told me that I was going to need to have my car diagnosed by the service dept at a dealership. My car is now out of warranty with 88K miles. Today, I took my beloved Insight into service. They assured me that it wasn't going to be more than an hours worth of labor. I requested they call me if that estimate changed. 11:20 this morning, they called me and told me my car was ready to be picked up.
I came back, expecting a $79 + tax bill, which would have been fine. I walk in, tell them I was there to pick up my car. The man behind the counter couldn't find ANY information on my car. Finally, after 10 minutes of searching around, he found the invoice / work order for my car. Off on the wrong foot already, the man tells me that my bill for the day's work is $237, for three hours worth of labor. I was now upset. He informed me that the car couldn't be released until the bill was paid, so I paid it and left.
My immediate thought was to call Honda of America, and explain what had happened and also explain the poor level of service at the dealership. Just my luck that today happens to be president's day, so they're closed. I made a few phone calls, and found out they had overcharged me, 1.5 hours too much for labor. I can deal with 1.5 hours of labor. This whole spiel has all but turned my off on taking my car to MY dealer. I might have to take it somewhere else for the actual labor, assuming Honda will foot the bill. If not, I guess I'm SOL.
Here's the rundown of the parts that need to be replaced:
Converter Kit: $1324.87
LAF Sensor: 280.83
Gasket?! : $6.07
Cover?! : $30.85
4 Bolts @ $3.74
3 Nuts @ $.44
Plus labor for repairs...
So that's $1658.90 total just for parts.
I have a case number with Honda. I really hope they cover it for me, as I don't have loads of cash lying around to pump into my car. So I need some input, what do you folks think the likelihood of getting the repairs done at Honda's expense is?
I am very unsatisfied thusfar, so I'm hoping they'll come through for me on this one.
I called Honda of America, they told me that I was going to need to have my car diagnosed by the service dept at a dealership. My car is now out of warranty with 88K miles. Today, I took my beloved Insight into service. They assured me that it wasn't going to be more than an hours worth of labor. I requested they call me if that estimate changed. 11:20 this morning, they called me and told me my car was ready to be picked up.
I came back, expecting a $79 + tax bill, which would have been fine. I walk in, tell them I was there to pick up my car. The man behind the counter couldn't find ANY information on my car. Finally, after 10 minutes of searching around, he found the invoice / work order for my car. Off on the wrong foot already, the man tells me that my bill for the day's work is $237, for three hours worth of labor. I was now upset. He informed me that the car couldn't be released until the bill was paid, so I paid it and left.
My immediate thought was to call Honda of America, and explain what had happened and also explain the poor level of service at the dealership. Just my luck that today happens to be president's day, so they're closed. I made a few phone calls, and found out they had overcharged me, 1.5 hours too much for labor. I can deal with 1.5 hours of labor. This whole spiel has all but turned my off on taking my car to MY dealer. I might have to take it somewhere else for the actual labor, assuming Honda will foot the bill. If not, I guess I'm SOL.
Here's the rundown of the parts that need to be replaced:
Converter Kit: $1324.87
LAF Sensor: 280.83
Gasket?! : $6.07
Cover?! : $30.85
4 Bolts @ $3.74
3 Nuts @ $.44
Plus labor for repairs...
So that's $1658.90 total just for parts.
I have a case number with Honda. I really hope they cover it for me, as I don't have loads of cash lying around to pump into my car. So I need some input, what do you folks think the likelihood of getting the repairs done at Honda's expense is?
I am very unsatisfied thusfar, so I'm hoping they'll come through for me on this one.