Joined
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38 Posts
Recap:
A tree fell on my 2003 Insight, crushed the roof, and when the Honda dealer tried to get a replacement roof panel (which Honda lists in its parts catalogue), Honda didn't have one. It was "back-ordered." How long would it take to get long? No one seemed to be able to tell me or the dealer.
In the end, they had to find a salvage Insight, and cut the roof off to replace mine. The salvage yard somehow knew that Honda didn't have any new roof panels to sell, and charged $50.00 over the list price of a new roof panel from Honda.
The question that concerns all of us is - why is it that Honda isn't stocking parts for a car that it is currently producing? Are there other Insight parts that we would find are "back ordered," if we needed them? I don't know the specifics, but I do know that Honda (and all car manufacturers who sell in the U.S.) have a legal obligation to sell parts for the cars it produces for a specific period of time after production of the model stops. This experience has made me wonder if Honda is living up to its end of the bargain. Has anyone else had this problem? Maybe an internet petition signed by the members of the Insight list would wake Honda up to the fact that when our cars break down, we need the parts to repair them quickly, not when they get around to it.
A tree fell on my 2003 Insight, crushed the roof, and when the Honda dealer tried to get a replacement roof panel (which Honda lists in its parts catalogue), Honda didn't have one. It was "back-ordered." How long would it take to get long? No one seemed to be able to tell me or the dealer.
In the end, they had to find a salvage Insight, and cut the roof off to replace mine. The salvage yard somehow knew that Honda didn't have any new roof panels to sell, and charged $50.00 over the list price of a new roof panel from Honda.
The question that concerns all of us is - why is it that Honda isn't stocking parts for a car that it is currently producing? Are there other Insight parts that we would find are "back ordered," if we needed them? I don't know the specifics, but I do know that Honda (and all car manufacturers who sell in the U.S.) have a legal obligation to sell parts for the cars it produces for a specific period of time after production of the model stops. This experience has made me wonder if Honda is living up to its end of the bargain. Has anyone else had this problem? Maybe an internet petition signed by the members of the Insight list would wake Honda up to the fact that when our cars break down, we need the parts to repair them quickly, not when they get around to it.